Samal Resort & Spa, Almaty - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

548 Gornaya Street, Almaty, Kazakhstan, 050000

Samal Resort & Spa is a 4-star hotel located in the heart of Almaty's Medeu District. This resort offers a beautiful blend of luxury with classically furnished interiors and a range of high-end amenities. Guests can enjoy stunning views of the surrounding landscapes and easy access to notable attractions in the area. Its full-service spa and recreational facilities provide unique services aimed at relaxation and rejuvenation.

Location

Samal Resort & Spa is conveniently located 30 km from Almaty International Airport and 14 km from Almaty 2 railway station. It is in close proximity to landmarks such as the National Museum of Kazakhstan and Medeu Cable Car Shymbulak Ski Resort.

Rooms

The resort features classically furnished rooms with dark wooden furniture and warm colours. Each accommodation provides a private balcony, air conditioning, and modern amenities such as flat-screen televisions with satellite channels.

Eat & Drink

There are two onsite restaurants offering local specialties and international cuisine, including national and European dishes. Guests can start their day with a free breakfast buffet and enjoy the signature items at the Nomad restaurant.

Leisure & Business

The resort features comprehensive recreational amenities, including an indoor pool, fitness center, and a sauna. Guests can indulge in various treatments offered at Spa Centre Samal, such as aromatherapy and body treatments.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Double Room

Max:

2 persons

40 m²

Bed options:

1 King-size bed

Mountain view

Shower

Heating

room details

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Deluxe Twin Room

Max:

2 persons

24 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Deluxe Double Room

Max:

2 persons

24 m²

Bed options:

1 King-size bed

Mountain view

Shower

Heating

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Almaty 10.7 km

Airports

Almaty International (ALA) 25.3 km

Train

Almaty 2 Train Station 12.4 km

Almaty 1 Train Station 19.1 km

Underground

Abay 9.0 km

Baykonur 10.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“I had a wonderful time at the spa during my stay at Samal Resort & Spa. The atmosphere was tranquil and spotless, which made for a perfect relaxation escape. The facility had both a Turkish hammam and a Finnish sauna, allowing me to enjoy different forms of relaxation. I especially appreciated the convenience; it seemed less crowded than larger spas, making it feel very exclusive.” view full review

Delicious Dining Options

“I enjoyed my dining experience at the hotel restaurant immensely. The food was delicious, showcasing a good array of flavors that warmed the heart. The atmosphere and decor were lovely, adding to the overall dining experience. Though prices might feel a tad high compared to the local eateries, they were still quite reasonable by European standards.” view full review

Spacious and Comfortable Room

“During my stay, I was pleasantly surprised by the spaciousness of my room. The deluxe double room featured a large balcony with stunning views, and the modern design made it a comfortable retreat. I appreciated the array of amenities like a safe, bathrobe, and complimentary bottled water. The attention to cleanliness certainly enhanced my experience, making it a cozy haven.” view full review

Impressive Bathroom Design

“The bathroom in my deluxe room was large and well-equipped with a separate bathtub. I loved the modern touches it had, like the spacious layout and available toiletries. While I missed having a heated floor, the overall cleanliness and amenities contributed significantly to my comfort during my stay.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Off-site car park
Safe deposit box
24-hour reception
No pets allowed
Luggage storage
Lift

Sports & Fitness

Fitness centre

Guest Parking

Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Laundry

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Indoor swimming pool
Spa & wellness centre
Sauna
Jacuzzi
Massage

Room features

Air conditioning
Heating
Mini-bar
Terrace
Ironing facilities

Bathroom

Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

548 Gornaya Street, Almaty, Kazakhstan, 050000

Map view

548 Gornaya Street, Almaty, Kazakhstan, 050000

City landmarks

Abay Ave 64

Ile-Alatau National Park

3.6 km

1600m lookout

3.0 km

Four barrels

3.0 km

Park

Eight Lakes Park Resort

3.3 km

Stadium

Medeo

4.3 km

Gornaya St 558

Medeu Cable Car Shymbulak Ski Resort

3.5 km

Little Pass 1600m

3.4 km

Yunnatskoye Ozero

3.4 km

Almaty

Astrophysical observatory

3.8 km

Medeo Ice Rink

3.9 km

Tau-Samal Micro District

4.2 km

Shymbulak Ski Resort

4.2 km

Start hike to Furminov Peak

4.3 km

Dostyk Ave.

Wellness Club LUXOR

5.0 km

Бартольда 42

Almaty Tower

6.6 km

Zhamal Omarova Street

Almaty Television Tower

6.3 km

Kok Tobe Mountain

6.5 km

Restaurants

Bellagio Restaurant & Club

790 m

Gornaya St.

Reviews and Ratings

Feedback from previous guests about their experience

84%

liked the resort and would come back again

8.4/10

Great

Rooms

7.8

Location

9.0

Service

6.5

Dining

7.0

Penelope

United Kingdom, March 2025

7.4/10

I enjoyed my stay at Samal Resort & Spa, mainly for its beautiful location and clean facilities. The view of the mountains was amazing, and the buffet breakfast offered a variety of choices that were quite good. However, I was disappointed that the pool and spa were closed for maintenance, which was a big letdown given the cold weather. The staff could also improve their attentiveness, especially in the dining area.

Rooms

7.0

My deluxe double room was spacious and had a lovely mountain view, but the furniture felt a bit dated and could use an upgrade. The bed was comfortable, but some amenities like the hairdryer were not great.

Service

6.0

Most of the staff were friendly and helpful, especially the front desk, but I found that communication was a bit of a challenge since the evening staff didn't speak English well. They could benefit from focusing more on customer service as well.

Location

9.0

The resort's location is fantastic, nestled between two mountain ranges and just a short bus ride to the ski lifts at Medeu and Shymbulak. It felt peaceful and secluded yet was close enough to downtown Almaty.

Dining

6.0

Breakfast was enjoyable with a good selection, though the staff seemed a bit rushed and less attentive towards the end of service. I did notice that the dining area was moved for a group meeting on some days, which was inconvenient.

Facilities

5.0

The indoor pool area was pleasant with comfortable loungers, but I was really hoping to use the sauna and other spa facilities which were closed during my visit. Maintenance should happen more quickly to avoid guest disappointment.

Mia

United Kingdom, March 2025

7.4/10

I had a decent stay at the resort, with the location being fantastic and close to mountain activities. The room was spacious and offered a great view, but some amenities needed updating. The dining experience was decent, although a bit pricey for what it offered.

Rooms

7.0

My room was spacious and clean, with a lovely balcony overlooking the mountains. However, I noticed the bed could use an upgrade, as it felt a bit worn out.

Service

6.0

While the check-in was smooth, I found the staff somewhat unengaged and not very friendly. Communication was also a challenge since English wasn’t widely spoken.

Location

9.0

The location was perfect, nestled in serene mountains and just a short trip to skiing and downtown Almaty. The fresh mountain air was definitely a plus.

Dining

7.0

The food at the restaurant was tasty, but I felt the prices were a bit high for the portion sizes. They also ran out of fresh bread when I requested some, which was disappointing.

Facilities

6.0

The spa was a letdown since I couldn’t use the swimming pool or jacuzzi due to maintenance work. However, the indoor pool area had a nice atmosphere when I checked it out.

Sawyer

United Kingdom, March 2025

7.4/10

My stay at the resort was quite pleasant, with beautiful mountain views and comfortable accommodations. I really enjoyed the spa facilities, especially the massages. However, the breakfast options were somewhat limited and I experienced issues with the WiFi on my last day.

Rooms

10.0

The room was spacious with a comfortable queen bed and a stunning view of the mountains. It felt like a clean and modern space.

Service

8.0

The staff were friendly and accommodating, trying their best to assist me in English. However, there were some gaps in customer service, particularly in the restaurant during breakfast.

Location

9.0

Located in a peaceful area with amazing views, it's just a couple of bus stops to the cable car station and offers fresh mountain air. It’s a bit away from city noise, which I appreciated.

Dining

7.0

The dining experience was a bit disappointing, as the options were limited and the staff seemed rushed, clearing items away too early. The food that was available was good, though.

Facilities

9.0

The spa area was fantastic with well-maintained saunas and a lovely swimming pool. Room service and shuttle options were also convenient.

Frank

United Kingdom, November 2024

6.4/10

My stay at Samal Resort & Spa was a mixed bag. The location was beautiful, surrounded by mountains, and the breakfast was a highlight. However, the room had some issues, and there was noise from renovation work that disrupted my peace. Overall, I had a decent experience but felt the service could have been warmer.

Rooms

7.0

My room was spacious and clean, with a nice view from the balcony. However, the bed was old and lumpy, making it uncomfortable. The bathroom had a musty smell and the lighting was quite dim.

Service

6.0

The staff were generally cordial but not overly friendly, and I found customer service in Almaty lacking overall. Check-in was smooth, but my experience with the evening receptionist was less than great since there was a language barrier.

Location

9.0

The resort's location is fantastic—surrounded by mountains and just a short drive to the ski hill and downtown Almaty. The fresh air adds to the charm, making for good sleep at night.

Dining

8.0

Dinner at the hotel restaurant was good, offering tasty dishes and a lovely atmosphere. However, I found the restaurant pricing a bit high compared to other local spots.

Facilities

8.0

The facilities were quite good; I enjoyed the sauna and pool, although the latter could use a bit of updating. Overall, it was nice to have those options available, and the breakfast pack I requested before my early departure was generous.